Returns/Replacements

The return/replacement guarantee may not apply to any of the following conditions:

Damage due to misuse of the product

Incidental damage due to a defect in the product

Any consumable items that have been used or installed

Products with tampered or missing serial/UPC numbers

Any damage/defects that are not covered by the manufacturer’s warranty

Any products that are returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items that were originally included with the product(s) as delivered. Note: Product replacement is subject to availability of the same on safewatersolutionbd.com

Damaged Goods

If you have received a damaged product, please notify us immediately for assistance.

Shipping Charges

Shipping charges related to returning a product are non-refundable. You are responsible for paying the shipping costs for the risk of loss or damage to the product during shipping from and to safewatersolutionbd.com.

Disclaimer

Safe Water Solution Bangladesh will only provide its services to those who need it.

It is not responsible for any injury or damage that may occur during the use of its services.

It will not be liable for any indirect, consequential, or punitive damages arising from the use of its services.

We will only provide services to those who are of legal age in their respective jurisdictions.

It will not be liable for any damages that may occur as a result of incorrect or incomplete information provided by the user.

Safe Water Solution Bangladesh will not be liable for any damages that may occur as a result of the user’s failure to comply with the Terms of Service.

Safe Water Solutions Bangladesh reserves the right to discontinue the service at any time and for any reason.

Bangladesh shall not be liable for any loss resulting from the failure of the Safe Water Solution user to comply with the laws of their jurisdiction.

These terms and conditions are subject to change at any time without prior notice.

Delivery Policy

We deliver across Dhaka city via Steadfast or RedX or eCourier or Paperfly Courier and Pathao Courier Paperfly or Sundarban Courier or SA Poribohn or Steadtus Courier Service! Deliveries work differently depending on where you want the item delivered and we help you get the delivery quickly.

Delivery time depends on where you want the item delivered. Here are some times for your kind reference-

Within Dhaka

Generally, we deliver the next day after confirmation. In exceptional cases, it may take 2 to 3 working days or more in which case we will update you via email or phone call.

Outside Dhaka/All over Bangladesh

We deliver to all major cities across the country via various courier services, an estimated delivery date is given at the time of your checkout. Most national orders are delivered within 2 to 5 working days. In exceptional cases, it may take longer but don’t worry we will post from time to time to give you the best possible schedule to deliver the item.

We deliver to all major cities across the country via various courier services, an estimated delivery date is given at the time of your checkout. Most national orders are delivered within 2 to 5 working days. In exceptional cases, it may take longer but don’t worry we will post from time to time to give you the best possible schedule to deliver the item.

Return, Refund/Exchange and Warranty Policy:-

Return and Replacement:

In case of a wrong place and defective product:

If the wrong product or defective product is found, it can be returned to the delivery man immediately.

Check the item in front of the delivery man or shoot an unboxing video to claim.

Please do not break the seal of the product you received and keep the delivery packaging and invoice.

If the customer changes his mind:

If you cancel the order at your doorstep, delivery charges will be payable.

Change of mind is not applicable once you take delivery and the delivery man leaves your location.

The quality of the product depends on the brand (manufacturer), you cannot return a product if you do not like the quality of the product.

Warranty Policy:

Depending on the product. The warranty can be from 10 days to 365 days.

If any problem arises, please knock on our support number or our Facebook page. We will collect the product and provide the necessary service. The total service will be free of charge.

For warranty claims, the warranty card and cash memo must be shown.

Please inform us within the warranty period for any inconvenience.

We will take 7-14 days inspection time to check the validity of your warranty claim. We will provide the required service only if our inspection justifies your warranty claim.

Refund/Exchange:

A refund policy will only apply if you have made payment but the product(s) is/are out of stock.

In case of replacement, you can request for funds if the replacement is out of stock.

A refund policy will apply if a refund is requested within 3 calendar days.

In case of a misplaced or defective product, the product must be sealed, wrapped, in undamaged condition (as delivered).

If the refund request is approved, we will refund your money within 2-3 days via online banking/mobile banking.

If you have received a damaged or defective item, contact us and we will provide assistance right away.

If the return request is approved, we will refund your money within 10 working days.

Privacy Policy:-

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some

cookies installed on your device. In addition, as you browse the Site, we collect

information about the individual web pages or products you view, which websites or

search terms referred you to the Site, and how you interact with the Site.

We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an

anonymous unique identifier.

– “Log files” track actions that occur on the Site and collect data including your IP address,

browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about

how you browse the Site.

In addition, when you make a purchase or attempt to make a purchase through the Site, we collect

certain information from you, including your name, billing address, shipping address,

payment information (including credit card number), email address, and phone number.

We refer to this information as “Order Information”.

When we talk about “personal information” in this Privacy Policy, we are talking about both device information and order information.

How do we use your personal information?

We use the order information we collect to fulfill an order on the

Site (including processing your payment information, arranging for shipping, and

providing you with invoices and/or order confirmations). In addition, we use this order

information to:

– communicate with you;

– screen our orders for potential risk or fraud; and

– provide you with information, if it is consistent with the preferences you have shared with us.

Or advertising regarding our products or services.

We use the device information we collect to help us screen for potential risk and fraud

(in particular, your IP address), and more generally to improve and optimise our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal information

We may send your details to other companies in our group. We may pass your details

to our agents and subcontractors who may assist us in any of our uses of your data

in accordance with our Privacy Policy. For example, we may use third parties to help us deliver products

to you, collect payments from you, analyse data and help us provide us

marketing or customer service support.

We may exchange information with third parties for fraud protection and credit risk

reduction We may transfer our database containing your personal information if we sell

our business or part of it. Except as set out in this Privacy Policy, we will not sell or disclose your information to third parties without your prior consent unless it is necessary for the purposes set out in this Privacy Policy or we are required to do so by law. The Site may contain third party advertisements and links to other sites or frames on other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, or for any third parties to whom we transfer your data. Our Privacy Policy. Your Rights If you are concerned about your data, you have the right to request access to the data that we may hold or process about you. You have the right to have us correct any inaccuracies in your data free of charge. At any stage, you also have the right to ask us to stop using your data for direct marketing purposes. Data Retention When you place an order through the Site, we will retain your order information for us until you ask us to delete this information. We may update this Privacy Policy from time to time to reflect changes, for example, changes to our practices or other operational, legal or regulatory reasons.

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